We want you to be completely satisfied with your purchase from Lifestyle Model Design, operated by Cape Cloud Creative Designs Ltd. If for any reason you’re not happy with an item, please refer to the following guidelines for returns:
1. Eligibility for Returns:
– Items must be returned within 14 days of the delivery date.
– The item should be in its original condition, unused, and with all original packaging and tags attached.
2. Initiating a Return:
– Please email us at [email protected] with your order number and a brief description of the issue or reason for return.
– Our customer service team will review your request and provide further instructions.
3. Return Shipping Costs:
– The buyer is responsible for the cost of return postage unless the return is due to a defect or an error on our part (e.g., wrong item received or a faulty product).
– If the return is due to a problem with the product itself, clearly state the issue in your email and include supporting images if necessary.
4. Refunds:
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– If approved, a refund will be processed, and the credit will be automatically applied to your original method of payment within a reasonable timeframe.
5. Non-Returnable Items:
– Custom or personalised products
– Items that have been used or altered
6. Exchange Policy:
– If you would like to exchange an item, please follow the return process, and then place a new order for the desired item.
7. Contact Information:
– If you have any further questions or concerns about our Returns Policy, feel free to reach out to our customer service team via email at [email protected]
Please note that all purchases from Lifestyle Model Design are processed by Cape Cloud Creative Designs Ltd. Thank you for your understanding and for making thoughtful purchasing decisions!