At Lifestyle Model Design, operated by Cape Cloud Creative Designs Ltd, we strive to ensure you are completely satisfied with your purchase. All our products are made to order to reduce overproduction and promote sustainable practices. Due to the bespoke nature of our items, returns and refunds are only accepted under specific circumstances outlined below:
1. Eligibility for Returns
- We accept returns or refunds only for defective products or faults resulting from the manufacturing process.
- Made-to-order items cannot be returned for reasons such as a change of mind, incorrect size, or personal preference.
- Items damaged due to misuse, improper handling, or wear and tear are not eligible for returns or refunds.
2. Reporting a Defect
- Defects or faults must be reported within 14 days from the date of delivery.
- To report a defect, email us at [email protected] with your order number, a detailed description of the issue, and clear photographs of the item and the defect.
3. How We Handle Defective Items
If a defect is confirmed:
- We will offer a replacement at no additional cost, or if unavailable, provide a full refund.
- Return postage for defective items will be covered by us.
4. Non-Returnable Items
- All made-to-order products, including both standard and personalised designs.
- Items that have been used, altered, or damaged due to wear and tear or improper use.
5. Contact Information
For any questions or concerns about our policy, please reach out to us at [email protected].
Thank you for supporting a small business that values thoughtful purchasing decisions and sustainability. Your understanding and appreciation mean the world to us!